What’s the true value of meeting and exceeding a customer’s expectations? It can be customer retention. Or it can be your job. Read on, for a true story that illustrates the point.
The phone call came while I was having … Read the rest
Several recent blogs by marketing guru Seth Godin got me thinking about setting expectations. As we know, an expectation is something that we believe will happen. I have often found, however, when working with clients who are asked about an … Read the rest
Overcoming the Generational Divide in the Workplace — Part 1: Recruiting
Overcoming the Generational Divide in the Workplace — Part 2: Managing
Introduction
My last two conversations with generational expert Chuck Underwood received so many positive responses, we know that … Read the rest
The response to last month’s article “Overcoming the Generational Divide in the Workplace — Recruitment” was VERY positive, so I am glad that two additional articles about this fascinating and important topic were planned. This is the … Read the rest
Introduction
Workplace conflicts are a fact of life. Books, seminars, conferences, articles, etc. address them regularly. The diversity has always generated challenges and probably always will, just as we will always be working on solutions and ways to handle difficult … Read the rest
When we think of bullying, school kids come to mind, fueled by the all-too-many headlines about teen suicide. Bullying, however, is a problem that is increasing in the culture and in the workplace.
What is bullying?
Bullying is a repeated … Read the rest