Everyone needs to vent once in a while. Perceived insults and slights occur – and it actually can help to discuss the situation.
But people often vent by simply losing their cool in an emotional outburst.
If you see a … Read the rest
The difference between listening and hearing remains a topic of fascination and confusion. Are they the same, or not? Yes. There is a clear distinction, which I address in my recent blog, “Are You Hard of Listening?”
Assuming that our … Read the rest
Every so often, something comes along that I want to share with everyone — something that doesn’t necessarily fit neatly into any one category. Or, perhaps, it fits into all categories. Weatherby’s Rules is such an example — a list … Read the rest
Improving doctor-patient communication! Now there’s a great idea. A recent Wall Street Journal feature article, “The Talking Cure,” (Tuesday, April 9, 2013), cites convincing data about the negative consequences when doctors fail to communicate effectively with patients.
Conversations about health … Read the rest
Sound like an easy question? Nothing could be farther from the truth. Starting with the implication that if one person is right, it means the other person is wrong. Right?
Here’s a step-by-step discussion about determining who is “right.”… Read the rest
What is honest communication, anyway?
And is it possible to have truly honest communication in a business environment?
Tough Talk Coach discusses the intricacies and the possibility of honest communication on several levels.… Read the rest
Overcoming the Generational Divide in the Workplace — Part 1: Recruiting
Overcoming the Generational Divide in the Workplace — Part 2: Managing
Introduction
My last two conversations with generational expert Chuck Underwood received so many positive responses, we know that … Read the rest
The Power of Introverts: TED Talk
by Susan Cain
“Stop the madness for constant group work! Just stop it!”
This was author Susan Cain’s call to action near the end of her intriguing and very important TED Talk. Based upon … Read the rest
It just may be the height of rudeness: Someone walks away — literally walks away — during a conversation.
What should you do? What can you do?
Here are some tips that may help you navigate this difficult situation. … Read the rest
Have you ever run into someone who simply won’t listen when you speak? Who hasn’t? So is there any way to get the person to listen? Yes.. and here’s how.… Read the rest