Firing an employee is one of the most important tasks of leadership and one of the most difficult. People enter into working agreements with intent to benefit both parties, and no employer wants to fire someone. Consequently, employers often experience … Read the rest
Each employee is the “face” of a company, especially those who deal directly with customers and clients. Therefore, companies have a vested interest in the quality and professionalism of each employee’s performance, which must be monitored, measured and managed effectively.… Read the rest
If you think that angry customers or clients are simply annoying and pesky, well, think again. By listening carefully, you will find that most of the time they are telling you what is working with your business — and, more importantly, what is … Read the rest
Unhappiness in the workplace can fester and turn into frustration if not addressed. Frustration compounds and contaminates, often creating a toxic environment. It fuels negativity, criticism and judgment that create defensiveness and distance among employees. Worker and customer relationships may … Read the rest