Firing an employee is one of the most important tasks of leadership and one of the most difficult. People enter into working agreements with intent to benefit both parties, and no employer wants to fire someone. Consequently, employers often experience … Read the rest
Crucial Conversations: Tools For Talking When Stakes Are High
I do not exaggerate when I say, this is a breakthrough book! Crucial Conversations is the result of 25 years of work by four expert consultants, Kerry Patterson, Joseph Grenny, Ron … Read the rest
Q. What is the difference between hearing and listening?
One of the five physical senses, hearing involves the perception of sound, pitch and volume. The fine art of listening, however, is quite another matter. The only commonality between hearing and … Read the rest
Each employee is the “face” of a company, especially those who deal directly with customers and clients. Therefore, companies have a vested interest in the quality and professionalism of each employee’s performance, which must be monitored, measured and managed effectively.… Read the rest
Dr. Brene Brown TALKS about vulnerability and wholeheartedness
Although I have read Brene Brown’s breakthrough book, “The Gifts of Imperfection,” it was while watching her TED talk that I grasped the importance of vulnerability in successful connections with others.
Brown’s … Read the rest