During my years as a sales and marketing executive, I learned the importance of dealing with really angry customers. Several situations where customers’ problems had been avoided and/or mishandled — causing … Read the rest
There are various means of resolving workplace conflict, one of which is understanding generational differences. Generational Expert Chuck Underwood provided us with sage advice about the generational divide in three previous blogs.
Overcoming the Generational Divide in the Workplace — … Read the rest
“Death is a tough topic” is the opening line in my friend Jeanette Reese’s poignant essay “Final Lessons.” It focuses on a shattering, but eye-opening experience Jeanette had with her stepson, while her husband — the man they both … Read the rest
“Final Lessons” — by Jeanette Reese
Death is a tough topic. But knowing someone we love is going to die adds layers of words and emotions to the already complicated human task of communication. It is a time when feelings … Read the rest
We’ve all been there. We need to say something to someone — but we know that person really doesn’t want to hear it. So how do you plunge in — say what needs to be said without damaging your relationship? … Read the rest