CRUCIAL CONVERSATIONS: Tools for talking when stakes are high

By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

crucial conversations

This is a terrific book! It delivers practical skills that will help you succeed with any crucial conversation in your life, whether personal or professional. Most people avoid having really important conversations because they fear a negative outcome. This is particularly true if the talk is with someone of importance in your life or it is a particularly difficult and meaningful topic.

Crucial Conversations will show you how to succeed with these types of tough talks, explain the concepts for why the skills work, and illustrate why they won’t.

The four authors provide hundreds of useful examples, clear explanations and specific tools in a well-organized and usable format. They have many years of successful consulting and training experience with hundreds of individuals, and Fortune 500 companies.

I have used, marked-up and re-read this book until it’s nearly worn out! Crucial Conversations contains a goldmine of invaluable information about communicating effectively with all types of people in all types of challenging situations.

I recommend it highly!