I recently spoke at a workshop for human resource professionals and found that a major concern remains how to criticize an employee’s performance or behavior in a constructive and respectful manner. Given the importance of the issue, I thought I … Read the rest
Hearing — one of the five physical senses — involves the perception of sound, pitch and volume. The fine art of listening, however, is quite another matter. The only commonality between hearing and listening is two … Read the rest
I wonder if you made New Year’s resolutions to diet and exercise? Some aspect of keeping physically fit seems to make our lists each year, even though many of us don’t stick with it. Here’s another area that could benefit … Read the rest
All real conversations are important. But the consequences of some conversations have more potential impact than others.
Here are tips for preparing for and successfully completing these high-stakes conversations — whether they are professional or personal.